Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account: Name, email address, phone number, class selection
• Make a payment: Payment information processed securely through Razorpay
• Use our services: Study progress, exam attempts, scores, time spent
• Contact us: Messages, feedback, support requests

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our educational services
• Process your subscription payments and manage your account
• Send you important updates, notifications, and promotional emails
• Track your learning progress and personalize your experience
• Respond to your questions and provide customer support
• Prevent fraud and ensure platform security
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• Secure password hashing
• Regular security audits and updates
• Restricted access to personal data
• Payment information processed through PCI-DSS compliant Razorpay

4. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze site usage and improve our services
• Provide personalized content

You can control cookies through your browser settings.

5. Third-Party Services

We use trusted third-party services:

• Razorpay: Payment processing (subject to Razorpay's privacy policy)
• Email Service: Transactional and promotional emails
• Hostinger: Secure web hosting

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your account at any time by contacting us.

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your account
• Opt-out of marketing emails
• Export your data

8. Children's Privacy

Our services are designed for students preparing for CBSE board exams (typically ages 15-18). We do not knowingly collect information from children under 13. If you are under 18, please ensure you have parental consent before using our services.

9. GDPR Compliance

For users in the European Union, we comply with GDPR requirements including:

• Legal basis for processing your data
• Right to data portability
• Right to be forgotten
• Data protection by design

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@quickexamsupport.com
• Website: https://quickexamsupport.com

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